Customer Support Representative

Our client Call Power is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms.

Perfect for those who aim to:

• Manage and resolve customer inquiries through live chat and ticketing systems;

• Deliver a premium customer experience specifically for the Spanish-speaking market;

• Act as a bridge between customer needs and technical solutions;

• Research and troubleshoot complex issues to provide definitive resolutions;

• Collaborate with internal teams to identify trends and improve service workflows;

• Maintain high-quality standards by adhering to internal support procedures;

• Balance multiple priorities in a fast-paced, high-volume digital environment;

• Utilize bilingual communication to document cases and assist global colleagues. 

&