QA Communication Specialist

Our client, Growe Partners, is an affiliate program with top betting and casinos offers. The win-win philosophy forms the foundation of operations, ensuring that partner earnings and success remain a top priority, with their triumphs inherently tied to mutual growth.

Perfect for those who aim to:

• Monitor the quality of affiliate and sales managers’ communication with partners across all channels (Telegram, Skype, email);

• Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics;

• Track response times and ensure communication SLAs are met;

• Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, and conflict situations);

• Escalate critical issues and follow up until they are resolved;

• Provide structured feedback to managers based on QA reviews;

• Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks);

• Maintain a record of recurring mistakes and systemic issues within the team;

• Prepare regular reports on commun