AI Ops Engineer
About Gruve
Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.
About the Role
We're looking for an experienced AI Operations Specialist to lead enterprise AI tool adoption, technical support, and platform optimization across Gruve You'll manage day-to-day operations for our AI platform ecosystem including Anthropic Claude, Microsoft Copilot, OpenAI, Figma, Cursor, and internal SharePoint AI applications combining technical troubleshooting with license management, incident response, and workflow optimization for users ranging from individual contributors to C-suite executives.
What You'll Do
Platform Operations & Technical Support
- Provide Tier-2/3 support for Claude (API, Claude.ai, Teams), Microsoft Copilot (Pro/Enterp
