Technical Support Engineer – Unity Software
About Gruve
Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.
About the Role
As a Technical Support Engineer – Unity Software, your day will primarily involve handling inbound customer calls related to the Unity Software suite and assisting laboratory customers in resolving their software-related issues. You will document customer interactions and cases in the CRM system (Salesforce) and manage them through to resolution. You may also participate in scheduled calls to support software installations, upgrades, or more complex issue resolution when required. In addition to collaborating with a solid team of Technical Support Specialists, you will have the opportunity to work forefront on new product offerings in the evolving field of laboratory healthcare.
Key Responsibilities
