OSC Hardware Support Specialist

 

What Impact You'll Have

As a member of the Operations Support Center (OSC) Team, the OSC Hardware Support Specialist collaborates closely with OSC Team personnel, including the Hardware Operations teams. Primary site is located in Sterling, VA, this role interfaces with various cross-functional groups, including Systems Engineering (SE), to drive problem and event management efforts, ensuring optimal hardware operability and proactive issue resolution.

What You'll be Owning

• Provide tier-level hardware troubleshooting and support via phone, email, and chat to assist Field Service Representatives (FSRs) and military/Army personnel.
• Manage lifecycle ticketing in Jira and documentation in Confluence, including creating, modifying, and documenting detailed troubleshooting steps.
• Host recurring Jira ticket review meetings to ensure accurate issue tracking and proper documentation of Failure and Corrective Action Reports (FACARs) for the Program.
• Partner with Systems Engineering to align on operational tasks, anticipate impacts, and deliver accurate status reports.
• Facilitate cross-functional collaboration to maintain seamless communication and swift resolution of hardware-related issues.
• Assist the FSR Team