Brokerage Applications Support Specialist | Hybrid in GDL

A leading and growing company in Latin America is seeking:

Brokerage Applications Support Specialist

Key Responsibilities

• Deliver remote, telephone, and scheduled onsite application support.

• Troubleshoot incidents involving applications, system access, and connectivity.

• Register, manage, and follow up on incidents and service requests through approved ITSM platforms.

• Escalate complex technical or functional issues to appropriate support groups.

• Identify recurring issues and operational risks, and maintain troubleshooting documentation, logs, and knowledge articles.

• Collect, document, and organize evidence for technical investigations.

• Participate in application validation related to fixes, patches, upgrades, and approved changes.

• Coordinate communication during critical incidents within the established support window.

Required Experience

• 1–3 years of experience in Help Desk, Service Desk, Technical Support, or Application Support.

• Experience providing remote and telephone-based support.

• Familiarity with incident management and troubleshooting processes.

• Experience with ticketing or ITSM platforms preferred.

• Experience supporting business-critical applications desirable.

Technical Kn