North America Jewellery Operations Support

The North America Jewellery Operations Support acts as a key link between the HQ Jewellery team in Bioggio and the North American local teams, ensuring accurate product set-up, order and shipment coordination, retail allocation activities and day-to-day follow-up across full-price stores, outlet stores, and e-commerce. As these activities have been progressively brought in-house, this role will play an important part in consolidating operations across North America.

CORE JOB RESPONSIBILITIES

• Execute operational activities related to North America jewellery orders, allocations and shipments in line with business calendars and priorities.
• Ensure accurate product and style set-up, data maintenance and updates across relevant company systems.
• Coordinate with HQ functions, North American teams, and logistics partners to ensure timely execution and resolution of issues.
• Monitor shipment status and delivery information, following-up delays, shortages or discrepancies.
• Prepare and maintain reports and analysis related to SKUs, orders, shipments, allocations and retail needs.
• Identify opportunities to simplify and automate recurring operational activities and improve data quality and process efficiency.

ACTIVITIES

• Support North America jewellery operations across full-price stores, outlet stores and e-commerce.