Location: London, UK
Office requirement: Hybrid, 3 days per week in the office
Employment type: Permanent

As our Commercial Customer Success Manager, you’ll:

Join our global revenue team, reporting to the VP Customer Success - Midmarket, and take ownership of a portfolio of around 40 Midmarket clients worth approximately £1.2M. You’ll be the trusted partner to users and decision-makers, helping them realise real ROI from GWI’s products and driving the engagement that leads to strong renewal and retention rates.

Sounds great, what will I be doing? 🤔

You’ll look after your own set of clients across the whole customer journey, from onboarding through to renewal and growth. You’ll work closely with our Hybrid Account Executives to turn the opportunities you uncover into wins.

A few things you’ll be responsible for:

• Owning the renewal process and retention outcomes across your portfolio, measured through churn, retention rate, and NPS
• Spotting growth opportunities in your accounts and working with Hybrid Account Executives on plans to win them
• Reviewing usage data regularly to catch risks early, and agr