IT Support Lead

At Gymshark, technology is at the heart of every athlete and every store experience we create. As we continue to grow our global retail footprint, we're looking for an experienced IT Support Lead to help keep our stores, teams, and technology performing at their best.

This isn't your typical support role. You'll be the go-to escalation point for complex technical issues, partnering with internal teams, managed service providers, and third-party vendors to deliver exceptional support across our retail and corporate environments. From supporting new store openings to troubleshooting critical incidents, you'll play a vital role in ensuring our technology remains secure, scalable, and ready to support our ambitious growth plans.

If you enjoy solving complex problems, improving service delivery, and making a tangible impact across a fast-paced retail environment, we'd love to hear from you.

• Acting as the go-to escalation point for complex technical issues across our retail and corporate environments.
• Supporting and optimising retail technology including POS, payment devices, scanners, tablets, printers and digital signage