VIP Manager

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

Requirements

🧭 What makes you a great match:

• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);

• Proven experience in one-on-one communication with VIP clients (chat / messengers);

• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR