Area Manager | Roma
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Descrizione del lavoro
WHAT YOU'LL DO
As an Area Manager, you lead and develop a group of stores together with Store Managers to drive business performance, operational excellence, and an outstanding customer experience. Through coaching, collaboration, and strategic follow-up, you ensure consistent execution across your area while contributing to sustainable growth and strong people engagement.
You will:
- Lead, coach, and develop Store Managers and store teams to deliver strong commercial and operational results.
- Drive sales and profitability through KPI analysis, business follow-up, and execution of commercial priorities.
- Ensure stores operate according to H&M standards, policies, routines, and legal requirements.
- Recruit, develop, and secure succession for future store leaders across the area.
- Collaborate with key functions to translate business strategies into strong local execution.
- Lead change initiatives, including store openings, operational rollouts, and new concepts.
- Ensure excellent customer experiences through consistent store standards and coaching.
- Oversee store maintenance, health & safety, sustainability, and operational efficiency.
- Identify business opportunities, risks, and local market trends to support growth.
- Act as the key escalation point for operational challenges and performance follow-up.
- Who You'll Work With
- You will work closely with Store Managers and store teams while partnering with colleagues across Commercial, Visual, Expansion, People, Tech, and Operations functions to drive business performance and aligned execution across your stores.
WHO YOU’LL WORK WITH
You will work closely with Store Managers, store teams, and Sales Market partners across Commercial, Visual, Expansion, People, and Operations functions to secure aligned execution and business performance across your assigned stores.
WHO YOU ARE
We are looking for people with:
- 2+ years of experience in multi-store retail management.
- Experience leading and developing leaders and high-performing teams.
- Strong commercial acumen and experience driving sales and KPI performance.
- Experience analyzing business results and translating insights into actions.
- Experience managing retail operations, compliance, and store standards.
- Experience recruiting, developing, and building succession plans.
- Experience leading operational rollouts, change, or business improvement initiatives.
- Strong stakeholder management and cross-functional collaboration skills.
- Fluency in English.
And people who are:
- Customer-focused and results-driven.
- Strong communicators who build trust and collaboration.
- Confident decision-makers who use data and insights effectively.
- Adaptable and comfortable in a fast-paced retail environment.
- Inclusive leaders who foster engagement, accountability, and high performance.
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU'LL LOVE WORKING HERE
At H&M Group, we are proud to be a dynamic and inclusive company. The experience our colleagues help create every day has also been recognized through awards such as:
- Europe’s Best Employers 2026 – Financial Times
- Top 10 Diversity Brand Index Italy
We offer attractive benefits and extensive development opportunities worldwide:
- 25% staff discount across all H&M Group brands, both in-store and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, and ARKET).
- H&M Incentive Program (HIP), a global program that rewards long-term commitment and dedication.
- Meal vouchers worth €6 for each working day of at least six hours.
- Access to our corporate benefits platform, featuring more than 1,500 discounts on products and services that support everyday life and wellbeing.
- Comprehensive onboarding and training, designed to help you get the best possible start in your new role.
- Growth and development opportunities through continuous learning and structured development initiatives, including training programs, e-learning, Talent Days, Skill Seminars, and individual development dialogues. We believe professional growth is an integral part of employee experience.
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
ADDITIONAL INFORMATION
This is a full-time, permanent role. The gross annual salary (RAL) for this position starts from €46’000,00. The final offer will be determined based on professional experience, skills, and specific qualifications.
This role requires flexibility and availability to support business needs across the entire national territory.
*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter to your application.
** To help us manage the high volume of applications for this role, we use a skills-based assessment as part of our recruitment process. As part of your application, you will be asked to complete an assessment designed to evaluate skills relevant to the position. Your responses will be evaluated using predefined criteria established by H&M Group, ensuring a fair and consistent assessment process for all candidates. After completing the assessment, you will have the opportunity to provide feedback and ask any questions you may have.
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