Head of Customer Success, EMEA & APAC
Ready to embark on the quest of joining Hack The Box?
At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help cybersecurity professionals and organizations enhance their cyber-attack readiness. Get ready for an exciting adventure into the world of cybersecurity! 🚀🔒💻
✨The core mission of the Head of CS, AMEA & APAC
As the Head of CS, EMEA and APAC, your mission is to lead and empower a team of Customer Success Associates and Managers in the EMEA and APAC regions, fostering excellence in customer experiences that drive retention, adoption, expansion, and growth. You aim to take full ownership of key CS operating model initiatives, collaborate cross-functionally, and leverage data to continuously improve client experiences, while building trust-based relationships with senior client stakeholders. Your active participation in the Customer Success leadership team contributes to the vision, strategy, planning, and execution, ensuring strategic growth and the success of your customers.
🏢 Location & Work Mode:
- Full-time employment
- 2 options for direct employment: UK (fully remote) or Athens, Greece (hybrid OR fully remote if located outside Athens)
- We're open to exploring any country within the European time zone
✈️ Relocation
We offer a 10% relocation bonus on the annual salary
