Assistant General Manager

The Assistant General Manager runs day-to-day operations at the Germantown Inn and owns the guest experience from start to finish. You'll be the person guests and the innkeeper team turn to — greeting arrivals, handling check-in and check-out, resolving issues on the spot, and finding ways to make every stay memorable. This is a hands-on, independent role for someone who loves hospitality and thrives working on their own.

What You'll Do

Guest Experience

• Act as Manager on Duty, serving as the main point of contact for guests during your shift.
• Greet guests, manage check-in/check-out, and step in for breakfast or other guest touchpoints as needed.
• Create memorable moments — special amenities for celebrations, local recommendations, and hands-on help booking reservations.
• Resolve escalated guest issues calmly and in person, looping in the Director when needed.

Team & Operations

• Serve as the main point of contact for the innkeeper team and build their weekly schedule.
• Coach the team on service and brand standards, and lead training for new hires and process updates.
• Partner with the Director of Guest Experience on SOPs and team performance.

Property Standards

• Confirm the cleaning team arrives and cleans each room to Hallson's standard, and personally inspect rooms afterward.
• Report maintenance issues to the Operations team and walk the lobby and gro