Customer Experience Manager

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!      About the Role HappyCo partners with leading integration providers to deliver property management and resident-experience technology — including Happy Property and Happy Force — to shared customers. Today, those customers are primarily multifamily operators, with a growing opportunity to support single-family homeowners. As this strategic partnership scales, our shared customers need a consistent, on-the-ground point of contact who can make the two companies feel like one unified platform rather than a collection of separate tools. We’re hiring a Customer Experience Manager (CXM) to be that person. In this role, you’ll be based primarily in New York and work in person from our partner’s office. You’ll bring strong customer experience and account ownership skills to launch, support, and grow mutual customers from the customer’s perspective. This is a full-time, dedicated role — not a rotational or fractional assignment — reflecting how central this partnership is to HappyCo’s growth. Responsibilities Serve as HappyCo’s embedded CXM at our partner’s NYC office, working alongside their team as a consistent and trusted presence. Launch and support mutual customers end to end, from onboarding new properties onto HappyCo’s platform through the partner relation