Customer Intake Specialist

Harper is an AI-native commercial insurance company in San Francisco. We're not bolting AI onto insurance — we're rebuilding the entire business as software, on a simple bet: turning expert human judgment into compute is one of the largest transitions left to make, and a trillion-dollar industry still run 90% by hand is the place to prove it. We've grown ~100x in the last year and we move at that speed — on-site, in person, long days, very high standards. Almost no one joins Harper for insurance; they join to build the company that replaces how it works.

The role

You're the first voice a customer hears when they come to Harper — and the first link in the chain that turns a phone call into structured data the rest of the company runs on.

This is high-volume, high-intensity phone work. You talk with business owners all day — contractors, restaurant owners, consultants, trucking companies — learning how their operations work and capturing the information that powers everything downstream. Your job is to quickly and accurately understand all kinds of businesses, spot their risks, and ask the right questions so we can quote faster and more accurately. You work close