Customer Service Representative

The Problem

36 million businesses in America need insurance—it's not optional. 77% are underinsured. 40% have no coverage at all. The distribution system failed them: too slow, too opaque, too confusing.

Over 90% of commercial insurance is still human-led. We're building the inverse: 90%+ AI-led, pushing toward the higher 90s. Not by patching legacy workflows—by building AI that makes humans more effective, improves the customer experience, and eliminates friction at every step.

We're adding ~1,000 customers per month. We've grown 100x since last year. We're looking to do even more this year—and that's why we're hiring.

Plenty of people can tell a customer what their policy says. You're licensed to change it.

The Thesis

A business owner calls because they just won a job and the contract demands an additional insured endorsement by Friday. Or they bought a truck. Or they opened a second location. At most brokerages that starts a week of voicemail. Here it takes a licensed person who knows the product, can read the contract, and can make the change today.

<