Customer Service Representative

The Problem

36 million businesses in America need insurance—it's not optional. 77% are underinsured. 40% have no coverage at all. The distribution system failed them: too slow, too opaque, too confusing.

Over 90% of commercial insurance is still human-led. We're building the inverse: 90%+ AI-led, pushing toward the higher 90s. Not by patching legacy workflows—by building AI that makes humans more effective, improves the customer experience, and eliminates friction at every step.

We're adding ~1,000 customers per month. We've grown 100x since last year. We're looking to do even more this year—and that's why we're hiring.

Small business owners are used to their insurance broker never calling back. You're the reason ours do.

The Thesis

Insurance is the one bill a small business owner can't afford to get wrong, and most brokers make them work for it—voicemail, dead ends, a week of silence. Being the opposite of that is a real competitive advantage, and it's the entire point of this team. When someone calls Harper, they reach a person who finds their account, tells them exactly what's happening