Forward Deployed Operations

Harper is an AI-native commercial insurance company in San Francisco. We're not bolting AI onto insurance — we're rebuilding the entire business as software, on a simple bet: turning expert human judgment into compute is one of the largest transitions left to make, and a trillion-dollar industry still run 90% by hand is the place to prove it. We've grown ~100x in the last year and we move at that speed — on-site, in person, long days, very high standards. Almost no one joins Harper for insurance; they join to build the company that replaces how it works.

The role

A trillion-dollar industry runs on knowledge nobody wrote down — what the data means, what the operation actually needs, what users are motivated by, and where the leverage hides. This role synthesizes those disconnected streams into one thing: a clear read on the most important problem to solve next. Then you build the thing that solves it.

You'll embed with the operators who run Harper — sales, service, underwriting, carrier relations — learn the operation end-to-end, find the 20% of friction causing 80% of the drag, and ship the thing that removes it. One day you're chasing a stalled quote with an underwriter. The next you're shipp