Clinical Access Clinician

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Health Services (HUHS)

Harvard University Health Services (HUHS), part of University Central Administration (CADM), is the on-site multi-specialty medical practice and health administration for the Harvard community. It provides care to students, faculty, staff, eligible post-docs, retirees, and their dependents. HUHS also manages two university-owned health plans, HUGHP and SHIP, and collaborates with other departments to address public health needs.

Job Description

As a member of the Counseling and Mental Health Service’s (CAMHS) Access Team, the Clinical Access Clinician will, in most circumstances, serve as the first point of contact for students seeking care for mental health and well-being concerns. The clinician provides direct clinical evaluation, consultation and guidance in navigating available resources, and facilitates appropriate next steps to connect students with services. This position is scheduled for 40 hours per week for 10 months of the year, with a reduced schedule of 20 hours per week during June and July.

Job-Specific Responsibilities:

• Serves as the initial point of contact for students presenting with mental health and well-being concerns by facilitating initial phone consultations. Conducts clinical evaluations, screens for safety and risk factors, reviews available resources, and uses clinical judgment to recommend appropriate services and support next steps in connecting students with care. 
• Uses information gathered from students and monitors caseload capacity and utilization across CAMHS staff to determine appropriate provider assignments. 
• Ensures the timely and complete entry of consultation data into the Access database and submits documentation for all clinical encounters in the electronic health record. 
• Understands and adheres to Access Team workflow and communication guidelines, promoting consistency in the student experience throughout the initial consultation, triage, and referral processes. 
• Provides interim counseling services for students who require stabilization and/or additional support connecting with off-campus resources. 
• Maintains a clinical caseload of students engaged in short-term therapy at CAMHS. 
• Facilitates urgent care appointments and supports other CAMHS staff in connecting students with resources following urgent care visits. 
• Maintains current knowledge of resources available within and beyond CAMHS, including wait times and options for connecting students with CAMHS providers; other Harvard resources, such as the ARC, CWHP, and DAO; TimelyCare services; and off-campus individual providers, group practices, and higher levels of care. 
• Maintains an understanding of services covered by the Student Health Fee and Student Health Insurance Plan. Respond to students’ questions about covered services and redirects them to appropriate contacts, such as Member Services or the Patient Advocate, as needed. 
• Participates in Access Team huddles by raising questions and providing feedback and consultation regarding clinical encounters and resource options. 
• Participates in meetings with off-campus providers as coordinated or requested by the Team Manager. Collects and shares student feedback about resources for review and assessment by the Access Team. 
• Participates in interdisciplinary collaboration with Access Clinicians, CAMHS support staff, therapists, the psychiatry team, and leadership to support the triage of students’ needs and connection to appropriate resources. 
• Serves as a point person for CAMHS staff seeking to connect students with off-campus and/or higher-level care services. Responsibilities include conducting outreach to students, determining appropriate resources, and providing the information needed to facilitate next steps. 
• Supports the review of support phone line (ProtoCall) reports and facilitates outreach and triage as needed. 
• Collaborates effectively as a member of a multidisciplinary healthcare team.
• Participates in quality assurance and improvement activities, including activities supporting applicable AAAHC standards, and maintains required HUHS documentation and monitoring standards.
• Participates in the weekday urgent care schedule and departmental committees, as applicable.
• Maintains compliance with HUHS policies, departmental procedures, required training, and applicable privacy, security, and regulatory requirements, including HIPAA.

Working Conditions:

• Travel may be required
• Schedule is Monday – Friday, 40 hours per week, with at least one day per week being on schedule until 6pm

Qualifications

Basic Qualifications:

• Master’s degree
• Minimum of 5 years’ relevant work experience

Additional Qualifications and Skills:

• Experience with emergency care and crisis management.  
• Demonstrated work experience in the following areas: assessment/treatment of a diverse population, substance addiction, eating disorders, multicultural adjustment issues, student health issues, and outreach and consultation in a university community.
• Fluency in a foreign language (Chinese, Japanese, Korean, or Spanish).

Certificates and Licenses:

• Licensed Independent Clinical Social Worker (L.I.C.S.W) with current Massachusetts license OR Licensed Mental Health Counselor (LMHC)

Additional Information

Standard Hours/Schedule: 

• August - May = 40 hours per week, M-F, one day of remote work and one where they must work until 6pm. Standard hours 7:00am - 4:00pm. 
• June-July = 20 hours per week.

Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position

Pre-Employment Screening: Identity, Education, Criminal, Healthcare Sanctions Level 3

Other Information:

• O&R Period: 3-months

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 057. Please visit  Harvard's Salary Ranges  to view the corresponding salary range and related information. 

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

• Generous paid time off including parental leave 
• Medical, dental, and vision health insurance coverage starting on day one 
• Retirement plans with university contributions 
• Wellbeing and mental health resources 
• Support for families and caregivers 
• Professional development opportunities including tuition assistance and reimbursement 
• Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.