Director of Product

Hatch is the AI growth engine for service businesses. Our AI CSR platform scales 1:1 customer communication across voice, SMS, and email - enabling businesses to convert more leads, increase revenue efficiency, and accelerate growth without adding headcount.

Originally backed by leading VCs including Bessemer Venture Partners, Y Combinator, and NextView Ventures, Hatch recently joined Yelp to enable faster growth. We closed 2025 at $31.5M ARR (>100% YoY growth) and are scaling to >$60M ARR in 2026. Voice AI is our strategic differentiator and the competitive battleground we intend to win.

Our customers range from single-location service businesses to national franchise networks and PE-backed portfolios. We're headquartered in New York City with a satellite office in Boston.

In this senior people leadership role, you’ll inspire and develop exceptional talent, set a high bar for product quality, and collaborate with partners across Product, Engineering and Go to Market teams. You’ll play a pivotal role in shaping how we balance the trade-offs between monetization and maintaining a delightful user experience that delivers real outcomes for customers. Do you thrive in highly cross-functional leadership roles at the intersection of business growth and consumer n