Participant Recruitment Contact Center Manager
At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.
📍 Location: Remote | 🏥 Site Name: Headlands Research Inc | 🕒 Full-Time |
The Company
At Headlands Research, we are working to improve lives by advancing innovative medical therapies. We are a family of next-generation clinical trial sites integrating technology and high-quality support services to make clinical research accessible to participants. Headlands operates clinical research sites across the U.S. and Canada and continues to grow its network and centralized capabilities.
The Role
The Participant Recruitment Contact Center Manager is responsible for the day-to-day operational performance of the centralized patient recruitment function and recruitment call center. This role translates study-level enrollment requirements into actionable recruitment workload, staffing, productivity, and funnel goals; monitors performance against those expectation
