Customer Billing and Support Associate
About Us:
HeadQuarters is a global start-up that partners with US cannabis companies to provide support in finance, sales operations, and logistics. We are currently seeking an Customer Billing and Support Associate to join our growing accounting team.
The Opportunity:
As a Customer Billing and Support Associate with HeadQuarters, you will be responsible for managing and monitoring receivables, preparing and processing invoices, and supporting customers with billing-related inquiries and account matters. We are looking for a detail-oriented, organized professional with excellent English and strong communication skills who is comfortable working with numbers and financial information and is ready to grow in a high-volume, fast-paced environment.
The working hours for this role are 9:00 AM–5:00 PM EST or 9:00 AM–5:00 PM PST, depending on the client.
In Serbia, this corresponds to 3:00 PM–11:00 PM or 6:00 PM–2:00 AM, respectively.
Key Responsibilities:
- Collections & Aging Management: Manage and maintain aged accounts receivable across wholesale retail accounts, ensuring timely collection efforts and resolution of delinquent balances.
- Proactive Follow-Up: Monitor aging reports and proactively follow up on upcoming and past-due invoices through phone calls, emails, and written correspondence while ma
