Desktop Support Engineer

ROLE OVERVIEW

We’re seeking an experienced Desktop Support Engineer to serve as our team’s Microsoft Windows administration expert and primary hands-on technical support resource for our Windows laptop fleet. Windows administration is the most critical skill for this role: you will own Windows 10/11 & future version imaging, deployment, and configuration, and will be the go-to expert for diagnosing and resolving hardware, software, and connectivity issues. You communicate clearly with both technical and non-technical users, and your reliability, strong problem-solving instincts, and excellent interpersonal skills keep our workforce productive.

 

KEY RESPONSIBILITIES

• Serve as the team’s Microsoft Windows administration expert, owning Windows 10/11 imaging, configuration, patching, and lifecycle management using tools such as SCCM, MDT, or Microsoft Intune/Autopilot.
• Provide Tier 1/2 escalation support for complex Windows hardware, software, OS, and connectivity issues.
• Administer Active Directory accounts, group policies, and Microsoft 365 for end users.
• Support end users in person and remotely via ticketing and remote-control tools, maintaining strong customer-service standards.
• Provision and deploy laptops for new hires, en