The Role

As a Customer Success Engineer at Hedra, you'll own the technical relationship with our customers after they sign — getting developers and enterprise teams from first integration to production, and keeping them there. You're the hands-on technical partner closest to the customer's stack: debugging API calls, architecting integrations, tuning for latency and cost, and translating what customers hit in the field into product direction with our engineering team. You'll work side by side with our Account Executives, owning technical success while they own the commercial relationship.

Responsibilities

• Own the post-sales technical relationship for our API, agent, and inference customers, from onboarding and first integration through production deployment and expansion.

• Serve as the dedicated technical resource and advocate for developers and enterprise teams: debug API calls, review integration code, and guide customers to the optimal use of our models and platform.

• Architect and troubleshoot production deployments against real constraints, latency, throughput, cost per deployment, and reliability.

• Become one of the foremost technical experts on