Senior Service Designer, Food Systems & Fulfillment (f/m/x)

The role

The Enterprise UX practice at HelloFresh is a cross-functional team that brings physical and digital product and service experiences to life through strategic research, service design, prototyping, and storytelling. We are dedicated to transforming enterprise ways of working by applying structured methods like Definition Sprints, Service Blueprinting, and AS-IS and TO-BE mapping, creating meaningful & effective enterprise experiences to shape the future of HelloFresh’s Supply Chain.
As a Senior Service Designer, you will leverage your research and service design expertise to shape compelling visions for both product and process improvements. You will deeply investigate current ways of working—identifying key data archetypes, mapping AS-IS states, and collaboratively defining desired TO-BE workflows. Your insights will identify the most impactful opportunities for investment. You will closely collaborate with product, engineering, users and operational stakeholders to design, prototype, and validate scalable solutions aligned with our Enterprise Design System.

About the Domain

The wider Food Systems Alliance owns technology that enables a lean and sustainable procurement process from Suppliers to HelloFresh facilities and improves customer experience with accurate ingredient data flow and optimal ingredient quality. Optimising cost of ingredients, provid