Patient Finance Specialist

The Patient Financial Specialist position engages patient families to provide an elevated patient experience, while providing accurate and timely financial details (insurance benefits, patient responsibility bills, billing processes, payment options, etc.) from onboarding through discharge. Responsibilities of the Patient Financial Specialist include financial counseling, handling multiple client accounts, managing databases, and resolving inquiries. This role reports to the RCM Manager.

Job Duties and Responsibilities include the following. Other duties may be assigned.

• Commit continually to HIPAA regulations, ethics guidelines and advocating for client rights.
• Conduct financial counseling with onboarding families to review insurance benefits in detail, educate on billing processes, prepare families for estimated charges and discuss payment options.
• Manage incoming inquiries received via multiple routes (including phone, email, virtual meeting scheduling platform) and address inquiries in a timely manner.
• Complete routine outgoing cont