Project Leader - Consumer Complaints Platform Deployment

Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.

We are looking for an experienced Project Leader (based in Poland) to support the deployment of a new Consumer Complaints platform across multiple international markets. The role will focus on coordinating market-specific deployment activities, ensuring alignment with legal, regulatory and business requirements, and supporting local teams throughout the transition.

You will play a key role in driving change, ensuring operational readiness and preparing markets for a smooth transition to a future central operating model.

You will:

• Coordinate the deployment of the Consumer Complaints platform across approximately 20 markets.
• Lead market-facing deployment activities, including local process mapping and coordination with relevant stakeholders.
• Establish compliant local operating processes in alignment with legal, privacy, regulatory and business requirements.
• Ensure alignment between local, regional and central processes.
• Support markets in achieving operational readiness for product quality complaint reporting