Ground Handling & PRM Contracts Manager

International Airport of Heraklion, Crete S.A. is currently looking for:

Ground Handling & PRM Contracts Manager

Responsibilities

• Supports implementation and operational application of the Local Ground Handling Regulation (LGHR) across airport operations.
• Monitors operational compliance and ensures alignment between regulatory requirements, operational practices, and contractual obligations.
• Manages contracts with ground handling companies, PRM providers, and relevant operational stakeholders, including KPI/SLA monitoring, contract amendments, operational follow-up, and day-to-day administration activities.
• Coordinates operational requirements, service issues, corrective actions, operational follow-up activities, stakeholder consultations, and operational meetings related to ground handling and PRM activities.
• Supports coordination of fuel farm and into-plane operational interfaces in accordance with airport operational, safety, and procedural requirements.
• Oversees KPI/SLA monitoring, performance reviews, inspections, operational follow-up actions, and service performance reviews.
• Supports ORAT planning, readiness exercises, implementation activities, operational transiti