Customer Service Representative

Job Overview & Purpose

The Customer Service Representative (CSR) plays a critical role in ensuring a superior customer experience and supporting event service requirements. This individual is responsible for order execution, exhibitor support, on-site trade show services, and vendor product shipments.

As a frontline customer contact, the CSR must be organized, detail-oriented, and proactive, with the ability to multi-task and effectively communicate with clients and internal teams. This position requires collaboration with various departments to establish production schedules and ensure smooth execution on-site.

Reports to: Customer Service Representative Manager

Key Responsibilities & Duties

Primary Responsibilities

• Customer Follow-Up & Engagement – Assist in customer communication, responding to inquiries, and providing updates to ensure a seamless exhibitor experience.
• Order Management & Data Entry – Accurately enter exhibitor orders into the Heritage system, ensuring all customer requests and changes are recorded efficiently.
• Phone & Email Support – Answer client calls and emails, addressing their questions, concerns, and service needs in a professional manner.
• On-Site Trade Show Support – Assist with customer service operations at trade show venues, ensuring exhibitor needs are met and logistics run smoothly.