Founding Commercial Account Manager
About the Role
Hex helps thousands of teams explore, analyze, and act on their data every day — and as our customer base grows, so does the opportunity to deepen those relationships well beyond the initial sale.
We're looking for a Commercial Account Manager to own a dedicated portfolio of existing SMB and Mid-Market customers. You'll be the primary point of contact for renewals and expansion within your book, working to understand how customers are using Hex today and where there's room to grow — more seats, new use cases, deeper adoption across their data team.
You'll report to our Account Management Lead and be one of the founding members of Hex's Account Management function — a chance to build a new motion inside a fast-growing company, not step into a playbook that's already been written.
On any given day you might find yourself:
- Owning renewals and expansion across your assigned book of existing customers (accounts 6+ months past their first renewal, SMB and Mid-Market)
- Proactively surfacing expansion opportunities — additional seats, new use cases, upsell — that tend to get left on the table once an account moves past its initial land
- Running your own forecast across the book, with quota split 70% against a growth (NDR) target and 30% against a retention (GDR)
