Technical Support Specialist

 

Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience. Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our ultimate goal of making your organization successful.

The Technical Support Specialist's primary responsibility is to help our customers successfully use Higher Logic's software solutions. This role provides outstanding technical support and customer service through multiple support channels to customers ranging from small businesses to large enterprises. As a customer-facing role, the Technical Support Specialist must possess strong service and communication skills, use sound judgment, and be an effective troubleshooter with a passion for investigating and resolving customer problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Investigate and resolve customer te