Keyholder, Rock Center

Hill House is seeking an Keyholder to help lead the retail team of our store. This role will coach and develop a team of associates to provide a best-in-class shopping experience for our customers. The Keyholder will also be responsible for supporting the store’s daily operations including inventory management and reporting. This is a full-time position with a retail schedule (including weekends.)

RESPONSIBILITIES

• Ensure the team is providing best-in-class customer service to every person, every time
• Work in a fast-paced environment with fastidious attention to detail
• Develop, execute, and continuously improve back of house operations to make sure the store exceeds customer expectations
• Work cross-functionally with marketing, eCommerce, creative, and operations partners to address business goals and needs
• Support Store Manager with daily staffing plans, inventory management, and visual displays. Ensure that the store execution continually meets brand standards

ABOUT YOU

• Retail management experience or service industry management background
• Passion for people development and customer experiences
• Self-motivated with exceptional communication and motivational attitude
• High degree of flexibility and initiative