Front Office Manager

About The Role - Te mahi

We are looking for a Front Office Manager to lead our Front Office team and ensure we provide excellent customer service.

In order to succeed as a Front Office Manager, you should be observant and have the ability to think critically and efficiently. You should be a skilled communicator with excellent problem solving, observation, and interpersonal skills.

The Front Office Manager is responsible for the Front Office operations and guest satisfaction as well as for the financial results of the department with a focus on controlling the expenses and ensuring maximum room revenues are achieved. Should have an excellent level of commercial awareness and can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the Operations Manager and helping formulate solutions.  

This full-time permanent role based at Novotel Christchurch Airport.

Responsibilities:

• Manage Front Office Operations including rostering and maintaining the most cost effective manner 
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement 
• Operate w