Guest Service Agent
The Role | Te mahi
This position of Guest Service Agent requires a hospitality professional with a level head, professionalism, and the ability to make our guests welcome with exceptional service.
This role is full time (30 hours guaranteed per week), shifts will range from early, late and night shifts across a 24-hour period, 7 days a week, you may be required to complete some overnight shifts, this has an additional wage allowance.
From checking guests in/out, assisting with baggage, to dealing with guest queries and complaints, this varied position will require exceptional communication skills and the ability to think on your feet. You will be confident in your decision-making and have a strong focus on Health and Safety.
This is a Full time role (Minimum 30 hours per week) based at Sudima Queenstown Five Mile Hotel and the rate is $26 to $27 per hour.
Responsibilities | Ngā haepapa
- Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services.
- Greeting and welcoming visitors, and directing them to the appropriate person
- Arranging and recording details of appointments
- Answering inquiries and providing information on the goods, services and activities of the organisation
- Answering, connecting and transferring telephone calls
- Receiving and resolving complaints from clients and th
