Porter

The Role | Te mahi

We are seeking a Porter to provide an exceptional level of service that exceeds expectations of our guests.

This is a part-time role with minimum 20 hours per week based at Novotel Christchurch Airport, weekend availability is required.

Responsibilities | Ngā haepapa

• Assist with guest enquiries
• Ensure guest messages, dry cleaning are delivered in a timely manner
• Communicate with DM or FOM of any issue/s that are raised
• Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services

• Record all luggage stored in an orderly manner

• Keep the luggage store room tidy and accessible at all times

• Follow any emergency procedures from DM when an emergency arises

• Must be updated on the knowledge of all room categories and amenities

• Hotel security floor checks

• Regularly inspect the lobby and public areas to ensure that the standards of the hotel are maintained and comfortable for guests, visitors as well as employees.

Requirements

About you | Ko koe tenei

• Commit to minimum of 20 hours per we