Support Knowledge Manager
About the role
Join the team transforming how we support Hinge Health members by building the knowledge engine that powers both human specialists and AI.
As the Support Knowledge Manager, you will own the structure, quality, and day-to-day health of support knowledge. You will strengthen and scale our content operations program, create practical standards for how knowledge is written and maintained, and help teams keep information current as our products, services, and processes evolve. Your work will ensure our member-facing teams and the systems supporting them always retrieve the right information at the right time.
This is a hands-on role for someone who enjoys building new systems and repeatable processes. You will own and shape Support’s knowledge management program end to end, with the opportunity to establish the structure, standards, and cross-department partnerships that improve how our teams support members at scale.
Who You Are
You are an information architect who enjoys designing clear structures, ownership models, and content lifecycles.
You are a strong writer and editor who can turn complex information into clear, practical guidance.
You are an opera
