Customer Support Specialist (AI SaaS Platform) (BBS821)

We're looking for a Customer Support Specialist to deliver fast, thoughtful, and technically informed support for users of a growing AI voice automation platform. You will handle inbound questions, troubleshoot issues, guide developers and non-technical users, and help shape a smooth end-to-end customer experience across a global user base including European customers.

This role requires availability that overlaps with European business hours to ensure timely support coverage for customers across the EU. If you enjoy solving problems, communicating clearly, and working inside a product-focused, fast-moving AI environment, this role is a strong fit.

Why You'll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• This role requires availability with overlap during European business hours
• Work inside a forward-thinking AI startup at the forefront of voice automation
• Opportunity to support a global customer base across North America and Europe

What You'll Work On

Customer Support Across Channels

• Manage and respond to inbound support requests through email and internal tools from customer