Inbound - Customer Service Rep - Car Dealership

We’re looking for a full-time Service Call Center Representative to support a high-volume car dealership by making outbound calls, sending texts, and following up with customers about their vehicle service needs. This is a remote position that follows a US Eastern Time schedule.

This role is fast-paced, repetitive, and requires high-volume outbound calling (175+ calls per day)—so be ready to stay focused, follow scripts, and grind through a structured call list daily. If you’re looking for excitement, this isn’t it—but if you’re hardworking, reliable, and comfortable with a repetitive, structured workflow, this job could be a great fit.

Key Responsibilities:

• Make 175+ outbound calls per day to customers regarding upcoming or overdue vehicle service.
• Leave voicemails and send follow-up texts and emails to ensure customer engagement.
• Use dealership software to schedule service appointments when customers respond.
• Follow structured daily call campaigns, including service reminders, state inspections, and promotional offers.
• Accurately track and log all customer interactions in internal systems.
• Maintain professional and clear communication throughout all interactions.