Technical Project Engineer (CCaaS & UCaaS)

We are looking for a highly skilled PSO Technical Project Engineer (CCaaS & UCaaS) to lead end-to-end implementation of customer communication platforms. In this role, you will manage full-cycle onboarding projects, configure and deploy communication systems, support technical integrations, and ensure a seamless go-live experience for clients. You will act as the primary implementation owner, bridging technical execution with strong client-facing communication and project delivery discipline.

If you enjoy solving implementation challenges, working with communication platforms, and managing client-facing technical deployments from start to finish, this role is for you.

Duties and Responsibilities

• Lead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercare
• Own and manage 1–2 concurrent client implementations depending on workload
• Conduct project scoping, requirements gathering, and solution design with clients
• Configure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems
• Manage technical setup including number porting, routing configuration, system provisioning, and UAT testing
• Support integration and configuration of APIs and connected systems where applicable
• Facilitate client onboarding sessions, training, and implementation workshops
• Serve as the primary point of contact for clients th