Client Implementation & Operations Analyst

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Job Title: Client Implementation & Operations Analyst (B2B / BPO)

Location: Remote

Time Zone: US Time Zones (EST–PST)

Role Overview

We are looking for a detail-oriented and tech-savvy Client Implementation & Operations Analyst to support the successful setup, configuration, and launch of new B2B client accounts within a BPO/outsourcing environment. This is a full-time, high-accountability role that bridges client onboarding and internal operations, ensuring that all systems, workflows, and reporting are accurately configured before and after go-live.

The ideal candidate is analytical, process-driven, and highly comfortable navigating multiple platforms and tools to deliver a smooth client implementation experience.

Key Responsibilities

• Support the technical and operational setup of new B2B client accounts, including system configurations, workflow builds, and tool integrations

• Coordinate with onboarding, IT, and operations teams to ensure all client requirements are accurately captured and implemented

• Build and maintain implementation trackers, status re