Customer Support Specialist – AI Assisted

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Job Title: Customer Support Specialist – AI Assisted

Location: Remote
Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)

Role Overview

We are seeking a Customer Support Specialist to deliver high-quality customer support using AI-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.

Key Responsibilities

• Provide timely and professional customer support via email, chat, and ticketing systems

• Use AI-assisted tools to draft, summarize, and optimize customer responses

• Resolve order, product, and account-related inquiries efficiently

• Escalate complex issues and collaborate with internal teams as needed

• Maintain accurate support records and ticket documentation