Legal Intake Coordinator

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Job Title Legal Intake Coordinator

Location Remote

Time Zone US Time Zones (EST–PST)

Role Overview We are seeking a client-focused and process-driven Legal Intake Coordinator to serve as the first point of contact for prospective clients across a general practice law firm. This is a full-time, high-volume role requiring exceptional communication skills, strong attention to detail, and the ability to assess and qualify leads efficiently while delivering a compassionate and professional client experience from the very first interaction.

Key Responsibilities

• Serve as the initial point of contact for all prospective client inquiries via phone, email, and web form

• Conduct structured intake interviews to gather relevant case information and assess potential fit

• Accurately enter and manage prospect data within the firm's CRM and case management system

• Qualify leads and route cases to the appropriate attorney or practice area based o