Senior Customer Support / Customer Experience Manager (E-commerce)

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title
Senior Customer Support / Customer Experience Manager (E-commerce)

Location
Remote

Time Zone
US Time Zones (EST–PST)

Role Overview
We are seeking a Senior Customer Support / Customer Experience Manager to lead and elevate customer support operations for a growing e-commerce business. This role owns the full customer support lifecycle from onboarding through post-purchase support and retention - while driving operational excellence, automation, and customer satisfaction at scale.

You will act as a strategic partner to Product, Engineering, Operations, and Growth teams to ensure a seamless, high-quality customer experience across all customer touchpoints.

Key Responsibilities

• Own and optimize end-to-end customer support and CX operations within an e-commerce environment

• Personally handle and resolve compl