Posted 3w ago•Casei Gerola
Merchant Support - Warehouse (f/m/d)
MiddleOn-site (Casei Gerola)Salary undisclosed
Job Description
Total compensation range: €36,830 - €46,835
The Position
At Hive, we're building the most customer-centric operations platform in Europe, and our Merchant Care team is at the heart of that mission.
As a Merchant Care Associate On the Ground, you'll be the first point of contact for our merchants' operational issues directly from the fulfillment center. You'll work shoulder-to-shoulder with our logistics partner's floor teams, spot issues before they escalate, and close the loop between what's happening on the warehouse floor and our merchants.
You'll be on-site in Casei Gerola (PV), Italy, part of Hive's Merchant Care team, and the bridge between the fulfillment center operations, Hive's office-based specialists, and our merchants.
What you'll do
- Be the go-to Merchant Care contact at the fulfillment center: resolve issues that need a pair of eyes on the floor (missing items, inventory discrepancies, packaging questions, returns edge-cases).
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