Head of Forward Engineering

About Hiya

At Hiya, we’re making business calls more trusted, useful, and effective.

Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.

Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.

This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.

About the Role

Scam and spoofed calls are one of the largest fraud problems in the world, and the place to stop them is inside the network. Hiya's Voice Intelligence Platform serves more than 500 million people in over 40 countries through mobile operators, device makers, and enterprises, deciding in real time which calls to flag, which to block, and which to deliver with a name and a r