Community Admin

On-Site Administrative Assistant

Community Association Management

Position Summary

The On-Site Administrative Assistant provides administrative, customer service, and operational support to the Community Manager and Board of Directors. This position serves as a primary point of contact for homeowners, assists with the daily operations of the community, and helps ensure that association records, communications, and service requests are handled accurately and professionally.

Essential Duties and Responsibilities

Homeowner and Customer Service

• Greet homeowners, residents, vendors, and visitors in a professional and courteous manner.
• Answer telephone calls, respond to emails, and assist with homeowner inquiries.
• Process service requests and direct concerns to the appropriate staff member or department.
• Maintain a 24-hour response expectation for homeowner communications, when applicable.
• Assist homeowners with accessing the community portal, submitting requests, and obtaining association information.

Administrative Support

• Maintain organized electronic and physical association records.
• Prepare correspondence, notices, e-blasts, meeting materials, and other community communications.
• Assist with scheduling Board meetings, annual meetings, vendor appointments, and commu