Director of Operations (Yellow Jacket Maintenance)
Yellow Jacket Services (YJS) is a Chicagoland-based multi-trade property services company serving condo and homeowner association, residential, and commercial clients. Through our family of specialized trades — including Property Repair & Restore, Sewer & Drain, Fire & Safety, Janitorial, and Pest Control — we run a high-volume, multi-trade operation built on excellence in service quality, customer communication, and reliability. We invest in the people who make it run.
The Role
We’re hiring a Director of Operations to join our leadership team. You’ll be responsible for overseeing business operations, including dispatch, sales, and administrative teams that support Field Operations across the company.
What You’ll Do
Dispatch Operations & Customer Communications
- Own dispatch operations end-to-end, using reporting metrics to identify operational shortfalls and drive corrective action
- Build and lead a culture of outstanding communication, holding the team accountable for the highest level of service
- Own customer satisfaction results, serving as the escalation path to resolve issues and protect client relationships
Sales & Business Development
- Own sales team performance, set targets, and drive coaching and accountability to ensure the team hits them
- Own revenue and pipeline results, using financial reports to identify trends, capture opportunitie
