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Posted 1w ago•Washington, District of Columbia, United States
HOA/COA Director of Operations
directorOn-site (Washington)Salary undisclosed
Job DescriptionWashington DC, hybrid
HOA/COA Director of Operations
Washington DC, hybrid
$110,000 - 120,000/year
The Role
You will own the employee lifecycle and the company's brand. That covers hiring, onboarding, offboarding, and PTO administration on the HR side, plus website, community outreach, and new business support on the marketing side. You will work directly with managers across teams to keep coverage, morale, and retention strong.
What You'll Do
- Run onboarding and offboarding end to end: paperwork, background checks, I-9, system access, benefits termination, and COBRA
- Administer the PTO system, including weekly PTO reporting and manager backup coverage for planned and unscheduled leave
- Recruit and retain talent: post jobs, screen resumes, schedule interviews, and maintain position descriptions
- Draft and deliver performance improvement plans and written and verbal warnings as the company's neutral liaison
- Develop SOPs and retention practices that improve employee performance and tenure
- Manage the company website: employee bios, photos, managed property list, and departure updates
- Support new business with leads, proposals, and pitches
- Plan community outreach (board round tables, board trainings, association grants), the volunteer program, and employee morale events
What We're Looking For (Required)
- 5+ y
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