AI Operations Specialist
Hoffmann Brothers is a family-owned, founder-led home services company. Our HVAC, plumbing, and electrical teams take care of homeowners every day, and we invest in the people and technology that make that experience better. Netic, our AI platform, handles a growing share of how customers reach us through voice intake, web booking, and text.
We are looking for an AI Operations Specialist to own the day-to-day rollout of Netic and make sure it works the way our customers and team need it to.
Position Overview
This role has two parts. First, you will project manage our Netic deployment: planning rollouts, coordinating the teams involved, managing the relationship with Netic, and keeping the work on schedule. Second, you will own quality assurance for the platform, testing every release and change across voice, web, and text before it reaches our team or our customers.
Netic connects customer conversations to our booking and dispatch systems, including ServiceTitan. When it works, customers get booked fast and accurately. When it doesn't, it shows up in missed calls, bad bookings, and frustrated CSRs and dispatchers. You will be the person who catches problems early, drives them to resolution, and keeps the deployment moving forward.
AI Deployment Project Management
- Own the Netic deployment plan, including scope, milestones, timelines, dependencies, and owners.
- Coordinate the rollout of new Net
