Contact Centre Team Manager (12-Month Parental Leave Cover)
Contact Centre Team Manager (12-Month Parental Leave Cover )
Salary: £29,694 - £37,118 + Benefits + Profit Share Bonus
Office based at the HX Campus, Newingreen
Closing date: Monday 19th October
We care deeply about inclusive working practices and diverse teams. If you'd prefer to work part-time or as a job-share, we'll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance.
About
At Holiday Extras, we’re on a mission to make travel hassle-free. In Distribution Operations, that means delivering EPIC service to our customers and empowering our agents to do the same - every conversation, every day.
We’re looking for a people-focused, performance-driven Team Manager who can lead a team of contact centre agents to deliver great outcomes while embracing AI as a tool to enhance performance, productivity, and customer experience. This role is for someone who is passionate about people, thrives in a fast-paced environment, and knows the power of a great conversation. You’ll support your team’s growth, guide their performance, and make sure they feel connected to the wider company goals.
The Distribution team plays a crucial role in helping our customers travel with confidence. You'll lead a team of around 15 agents, enabling them to deliver epic service across live chat, email, and voice. You’ll be
